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OPM Issues Memo Requesting that Feds Assist at Southern Border

On March 25, 2021, the Office of Personnel Management (OPM) issued an urgent memorandum for current GS-9 to GS-15 federal employees to volunteer for 120-day details to the southern border. The number of unaccompanied children at the southern border of the United States has increased significantly since the beginning of 2021, causing the Biden administration to request additional support to care for and place the unaccompanied children.

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HHS, WAEPA Executives Discuss the Future of Customer Experience in the Healthcare and Insurance Industries

Last week’s FEDtalk podcast brought together Sanjay Koyani, Executive Director for Innovation at the Department of Health and Human Services (HHS), and Shane Canfield, CEO of Worldwide Assurance for Employees of Public Agencies (WAEPA), to discuss evolving trends in customer experience within the healthcare and insurance industries with FEDtalk hosts Jason Briefel and James Heelan of Shaw Bransford & Roth.

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