DHS Emphasize Customer Experience Focus in Recruitment Efforts
The Department of Homeland Security (DHS) is launching a “technologist” hiring initiative to digitize services and reduce the administrative burdens in accessing public services.
HHS, WAEPA Executives Discuss the Future of Customer Experience in the Healthcare and Insurance Industries
Last week’s FEDtalk podcast brought together Sanjay Koyani, Executive Director for Innovation at the Department of Health and Human Services (HHS), and Shane Canfield, CEO of Worldwide Assurance for Employees of Public Agencies (WAEPA), to discuss evolving trends in customer experience within the healthcare and insurance industries with FEDtalk hosts Jason Briefel and James Heelan of Shaw Bransford & Roth.